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Customer Happiness Agent

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A Bit About Us

We're Craftamo! An arts & crafts company, who like to do things a little differently... For starters, we're cruelty-free! Meaning no animals are harmed (ever) during the production of our products. We only use synthetic bristles for our brushes, and people tend to love that, and we’re very proud of it too! We also try to be as eco-friendly as possible, and we're constantly making changes to align ourselves with this.

We go to great lengths to ensure our customers are the happiest painters out there - if there's something wrong, we put it right. It's as simple as that.

About The Role

We're looking for a Customer Happiness Agent who can efficiently communicate with our customers, solve their problems and engage our social media audience. 

You've probably heard the phrase "The Customer is Always Right", right? It's true, so we're empathetic to our customer's needs & desires, and we always put ourselves in their shoes. Our customer support is first class and our Social Media is fun & engaging, and as a Customer Happiness Agent, you'll be at the forefront of engaging our audience, and communicating with our customers.

The most important thing, is that you are passionate about what you do - you need to be able to inspire creativity amongst our ‘art-hungry’ audience, solve customer queries, and help us to continually improve our processes.

Here's What You Can Expect to be Doing

You'll be answering emails daily, and be on stand by if a customer pops up on live chat. You'll also be responding to daily comments & DMs and creating engagement on our Social Media platforms, and responding to our glowing reviews! The faster you respond, the happier the customer.

You will have the freedom to work when it suits you. This is a part time role initially, with an estimated working schedule of around 3-4 hours per day. 

A Few Things About You

You're a people person. 

You're talkative, fun, engaging and you love to solve problems! It would be a huge plus if you're an artist, but that's not a deal breaker. The most important thing is that you're a great communicator with excellent English skills.

If that sounds like you, we would love you to join our team!

Great People Deserve Great Things

As an Craftamo employee you can take full advantage of our flexible working schedule, and our extremely supportive work environment. We will look after you, as long as you look after us. 

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If you're interested in applying for this role, please record a quick video message (just as if you're posting a story to your Instagram audience) telling us your name, age, where you come from and why you would like to work for Craftamo! Send this video, along with your CV to: support@craftamo.com

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