Shipping & Returns.
We’re certain you’ll love your order!
However, if for any reason you’re not fully satisfied with your purchase, don’t worry, we have your creativity covered.
Craftamo accepts returns & exchanges of unwanted & unused items, in their original packaging, within 40 days of receipt.
Please email firstname.lastname@example.org with 'Returns' and your personal Order Number in the subject line, and let us know your reason for return, and whether you'd like to refund or exchange the item in the email body.
We will respond with further information to guide you smoothly through the returns process.
If you're looking to refund your purchase...
Once your return is received, we’ll email you to let you know. Typically, we process refunds within 5 working days of receipt of returned item/s.
All refunds are made through our secure on-line payment system. We don’t store any card or payment details so the refunded payment will go back onto the same card you used to make the original payment or via PayPal.
If you're looking to exchange your purchase...
We offer exchanges for items that arrive defective or damaged. Once your return in received, we'll email you to let you know. Typically, we process exchanges within 5 working days of receipt of returned item/s.
To return your product, you should mail it back to us at:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.