Shipping & Returns.
We offer two worldwide shipping options - standard & tracked.
Prices are based on the weight & vary by shipping location. Please add the product to your cart, and input your address for an accurate shipping quote.
UK: Dispatched from our warehouse in Newcastle & delivered within 1-2 days.
Europe: Orders within Europe are dispatched from the UK, and usually reach Europe within 6-9 days.
USA: Dispatched from our US warehouses 3-5 days - unless stated on the product page.
Rest of the World: International orders are dispatched from the UK. We aim to deliver within 6-9 days. Delivery timescales can vary between locations.*
Both standard & tracked shipping options are delivered within the same timeframe. However, for peace of mind, we would always recommend you chose the tracked delivery option at checkout.
Whilst the majority of our orders are delivered on time, items may get delayed, or lost when making their way to you! By choosing the tracked shipping option, you can track the progress of your shipment at each stage along the way, until it's safely in your creative hands!
Craftamo cannot be held responsible for lost items if the tracked shipping option has not been selected.
Did you qualify for a free shipping promotion? Please note: all free shipping options are sent untracked, but you still have the option to select tracked shipping at checkout.
We recommend you choose the tracked delivery option at checkout, to provide you a trackable location of your purchase.
*Based on experience, delivery to Asia & South America typically takes longer that our stated 7-21 working days, and can take up to 35-40 working days. For peace of mind, we recommend you select the tracked shipping option at checkout.
We’re certain you’ll love your order!
However, if for any reason you’re not fully satisfied with your purchase, don’t worry, we have your creativity covered.
Craftamo accepts returns & exchanges of unwanted & unused items, in their original packaging, within 28 days of receipt.
Please email firstname.lastname@example.org with 'Returns' and your personal Order Number in the subject line, and let us know your reason for return, and whether you'd like to refund or exchange the item in the email body.
Please notify us within 14 days of receiving your purchase, and return your item to us within 14 days from your email.
If you're looking to refund your purchase...
Once your return is received, we’ll email you to let you know. Typically, we process refunds within 5 working days of receipt of returned item/s.
All refunds are made through our secure on-line payment system. We don’t store any card or payment details so the refunded payment will go back onto the same card you used to make the original payment or via PayPal.
We do not refund used items.
If you're looking to exchange your purchase...
We offer exchanges for items that arrive defective or damaged. Once your return is received, we'll email you to let you know. Typically, we process exchanges within 5 working days of receipt of returned item/s.
We do not exchange items that have already been used.
To return your product, you should mail it back to us at:
C/O Parcelhub Limited
Warehouse B: Unit A
Little Tennis Street South
Please include your order number within the package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we cannot refund or exchange items that we do not receive.
Craftamo offer pre-orders for selected high-demand & popular items.
By purchasing a pre-order, you are reserving your items during the manufacturing stage, to guarantee immediate shipment upon release. Items purchased on pre-order will be dispatched according to the details stated on the product page.
Pre-orders may be cancelled for a full refund within 7 days of ordering. After this period, your order is submitted to our manufacturing department and cannot be changed, or cancelled. If a cancellation is requested after this time period, the standard refund policy applies.